topic Re: unlock wifi device in Archived Posts

unlock wifi device

akerameus — Thu, 25 Feb 2021 10:18:59 GMT

Hello, I have an old (2014) EE mobile wifi device. I need to use it with another network provider outside the UK. How can I unlock it?

Re: unlock wifi device

XRaySpeX — Thu, 25 Feb 2021 10:35:07 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG?

Re: unlock wifi device

akerameus — Thu, 25 Feb 2021 10:53:57 GMT

Thanks for that. I bought the device new from an EE shop in Edinburgh back in 2014!
It is an Alcatel ‘one touch’ device, bought with a pay as you go scheme.

Re: unlock wifi device

XRaySpeX — Thu, 25 Feb 2021 10:56:39 GMT

You can just apply using the Unlocking your device form as the PAYG option and giving the mobile number that it originally came with.

Re: unlock wifi device

akerameus — Thu, 25 Feb 2021 11:07:01 GMT

Thanks for that but I tried to complete the form with no success. They ask me to follow the process through MyEE, where I was asked to register the number, which was impossible, since it is an inactive number so I cannot receive the validation sms that they sent to that number.

Re: unlock wifi device

Leanne_T — Thu, 25 Feb 2021 13:19:03 GMT

Hi @akerameus

Thanks for posting on the community.

If you give us a call on 0800 956 6000, the team will be happy to help you with your unlocking code 🙂

Leanne.

Re: unlock wifi device

akerameus — Thu, 25 Feb 2021 18:32:57 GMT

Thank you for that Leanne.

I do not live in the UK, and have no UK mobile no.

Is there a whatsApp helpline or email contact I could use?

If not, can I call this 0800 tel number from outside the UK?

Anna

Re: unlock wifi device

XRaySpeX — Thu, 25 Feb 2021 19:46:18 GMT

Try calling that Freephone no. over Skype. It should be free.

Re: unlock wifi device

akerameus — Fri, 26 Feb 2021 12:45:56 GMT

Thank you! I will do that!