topic Re: Unlock phone witb PUK code in Archived Posts

Unlock phone witb PUK code

Meganhorne — Thu, 25 Feb 2021 14:18:11 GMT

Hi,

I'm trying to unlock my old S7 phone which hasn't been used for a while, it is asking for the phone PUK code which I have put in. The message reads that this has been unsuccessful, please can you help?

Re: Unlock phone witb PUK code

XRaySpeX — Thu, 25 Feb 2021 14:38:41 GMT

Do you want to:

Unlock your phone to use on other networks? OR
Unblock your SIM after trying too many incorrect PINs?

PUKs are not used for unlocking phones but for unblocking SIMs after too many incorrect PIN attempts,

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

Re: Unlock phone witb PUK code

Meganhorne — Thu, 25 Feb 2021 14:41:13 GMT

To use on another network. The phone came from EE as an upgrade and hasn't been used for approx 18 months

Re: Unlock phone witb PUK code

Meganhorne — Thu, 25 Feb 2021 14:42:31 GMT

The message on the screen is asking for sim network puk code

Re: Unlock phone witb PUK code

XRaySpeX — Thu, 25 Feb 2021 14:44:30 GMT

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.

Re: Unlock phone witb PUK code

Leanne_T — Thu, 25 Feb 2021 15:14:41 GMT

Hi @Meganhorne

Thanks for coming here.

Do you have an EE SIM card in the phone or another network SIM?

Thanks 🙂

Leanne.

Re: Unlock phone witb PUK code

Meganhorne — Thu, 25 Feb 2021 15:15:35 GMT

Another network sim

Re: Unlock phone witb PUK code

Leanne_T — Thu, 25 Feb 2021 15:17:12 GMT

Thanks @Meganhorne

In this case, please follow @XRaySpeX advice to get your phone unlocked 🙂

Leanne.

Re: Unlock phone witb PUK code

Meganhorne — Thu, 25 Feb 2021 15:20:21 GMT

Hi,

I've done this and it says the phone is not locked when I've typed in the IMEI number ???? I think I'll have to phone 150

Re: Unlock phone witb PUK code

Leanne_T — Thu, 25 Feb 2021 15:28:44 GMT

Hi @Meganhorne

We will need to get this looked into for you, if you call us on 150 the team will be happy to help 🙂

Let us know how you get on.

Leanne.

Re: Unlock phone witb PUK code

Chris_B — Thu, 25 Feb 2021 15:38:52 GMT

@Meganhorne if the device says it’s unlocked and you’ve put a different network Sim card in the phone and it’s asking for a PUK code then you need to put the PUK code that’s required for that network Sim card, you’ll have to ask that network operator of that sim for the PUK code.

The SIM card has a code and it’s been entered wrong 4 times or more so it’s locked the SIM card.