topic Re: Phone won’t accept sim in Archived Posts

Phone won’t accept sim

Sarahb22 — Wed, 24 Feb 2021 20:33:52 GMT

I have sold my old iPhone 7 to someone and it was on EE however they have said it will not accept the new EE sim that they have put in it.Does anyone know what they need to do please as I don’t understand why it won’t work?

Re: Phone won’t accept sim

bristolian — Wed, 24 Feb 2021 20:55:05 GMT

Hi @Sarahb22 and welcome to the EE community

Is the new owner of your phone getting any error messages on-screen when they insert the EE SIM?

Assuming the phone was sourced from EE originally, and not a third-party retailer..

Can they try following the iOS/Apple-specific instructions under how do I unlock my iPhone - EE Help ?

Re: Phone won’t accept sim

Chris_B — Wed, 24 Feb 2021 21:00:44 GMT

@Sarahb22 If you used it on EE and they have put a EE sim in it you need to ask them have they put the sim in the device the correct way round, there is no reason it’ll not work if you use it on EE.