topic Huawei P Smart in Archived Posts

Huawei P Smart

RobertGH — Tue, 23 Feb 2021 20:59:50 GMT

My phone has been telling me it's charging but was lying. It has now gone dead. I tried backing up but it ran out of power. Now I'm told by Huawei it has to have a factory reset (losing data) Any suggestions?

Re: Huawei P Smart

James_B — Wed, 24 Feb 2021 07:47:34 GMT

Hi @RobertGH,

Have you tried a different charger to see if that's the issue?

Thanks

James

Re: Huawei P Smart

RobertGH — Wed, 24 Feb 2021 09:08:53 GMT

Yes. I tried 5 different ones. Each time the phone said it was charging, but wasn't. It is now largely dead. If I press the power button I briefly get the red flash symbol with the circle. The red light at the top pulsates a couple of times then gives up.

It's slightly frustrating that all avenues to getting repair/replacement seem to rely on get messages to my phone!

Re: Huawei P Smart

James_B — Wed, 24 Feb 2021 09:12:59 GMT

Hi @RobertGH,

You may not be able to factory reset the phone if the battery is dead.

I'd recommend contacting Huawei to discuss your repair options.

James