topic Re: Re: Samsung A51 or A51 5G offer – free Harman Kardon Citation One Mk11 smart spe in Archived Posts

Re: Samsung A51 or A51 5G offer – free Harman Kardon Citation One Mk11 smart spe

Vickirowan — Mon, 22 Feb 2021 18:44:12 GMT

I purchased this offer in November, there was no info on how to claim the speaker, I called and they said to wait for cooling off period. Nothing. I called today and was told I can't claim this is ridiculous I feel totally ripped off. NOT impressed.

Re: Re: Samsung A51 or A51 5G offer – free Harman Kardon Citation One Mk11 smart spe

James_B — Tue, 23 Feb 2021 08:00:44 GMT

Hi @Vickirowan,

Welcome to the EE Community. 🙂

This particular offer was provided by Samsung and needed to be redeemed within 30 days of your purchase on the Samsung website.

If you were given incorrect information when you called, please get in touch with Customer Care so the team can look into it for you.

James

Re: Re: Samsung A51 or A51 5G offer – free Harman Kardon Citation One Mk11 smart spe

Vickirowan — Tue, 23 Feb 2021 16:57:38 GMT

I spoke to your customer services yesterday and they were completely unhelpful. They had no information on there even being a speaker on offer despite it being fairly obvious and offered no help whatsoever.

Re: Re: Samsung A51 or A51 5G offer – free Harman Kardon Citation One Mk11 smart spe

James_B — Tue, 23 Feb 2021 17:04:44 GMT

Hi @Vickirowan,

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James