topic Broken Phone in Archived Posts

Broken Phone

mpage16 — Mon, 22 Feb 2021 19:20:21 GMT

Hi,

My phone has suddenly broke - battery is terrible, it overheats, won't connect to the internet or allow blue tooth connections. This happened suddenly, my phone was in perfect condition before. I was wondering if there was a way for me to get a new contract or any other means to get a new phone? My contract doesn't end until October of this year, and I would rather not pay the early upgrade fee as I am still paying monthly for a phone that has internal damage that I didn't cause.

Re: Broken Phone

Katie_B — Tue, 23 Feb 2021 07:31:53 GMT

Good Morning @mpage16.

Thanks for coming to the community.

What phone are you using?

Do you currently have insurance?

When did this occur?

Katie 🙂

Re: Broken Phone

mpage16 — Tue, 23 Feb 2021 12:18:38 GMT

Hi!

It's an Iphone 6S, so I suspect the issues with the device are due to Apple's new IOS update not being accessible on my phone. I no longer have insurance, I'm pretty sure I had it for the first year but it has recently expired. And these issues began around 2-3 weeks ago.

Re: Broken Phone

Katie_B — Tue, 23 Feb 2021 12:55:33 GMT

Thanks for getting back to me @mpage16.

Apple warranty is only for 12 months.

I would recommend giving us a call and speaking with our technical care team who can run a full diagnostics for you.

Katie 🙂