I tried to clone my old phone to the new one but it didnt work out.

benyke2003 — Mon, 15 Feb 2021 09:59:11 GMT

Hi I am really really frustrated with you people. I upgraded my phone to an S21 and i have not even started using. I tried to clone my old phone to the new one but it didnt work out. My S9 which is the old phone, it is difficult to remove the sim so i ordered a replacement sim which hasnt arrived yet, but you guys have blocked my old phone which is annoying. It says sim is not registered. My numbwer is xxxxxxxxxxx. I cant even call you to complain. Please get this sorted asap, thanks. I have a lot of calls that cannot get to me now because of this

[mod edit: please do not post personal information on the public board. Thanks!]

Re: I tried to clone my old phone to the new one but it didnt work out.

Northerner — Mon, 15 Feb 2021 12:13:43 GMT

Hi @benyke2003

Did you use smart switch to transfer your data via the cable? This should work, what error message did you receive?

As for your SIM if you ordered a new SIM your old one will be deactivated as you cannot have two Sims on the same account.

Thanks

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I tried to clone my old phone to the new one but it didnt work out.

Re: I tried to clone my old phone to the new one but it didnt work out.