topic Help! Anyway to save data off of a phone you cannot access in Archived Posts

Help! Anyway to save data off of a phone you cannot access

Xoxofyfe — Sun, 14 Feb 2021 11:43:38 GMT

Hi - my mums dropped her phone this morning and the screen is black but still vibrate etc when we try to reset. Because we cannot use her old phone, is there anyway to get the data off it? Photos and messages etc...

Re: Help! Anyway to save data off of a phone you cannot access

Chris_B — Sun, 14 Feb 2021 12:45:36 GMT

@Xoxofyfe Is the device being backed ? This could be via Google if it’s been enabled on the device. Have you tried using a PC to backup the device? What device is it ?

Re: Help! Anyway to save data off of a phone you cannot access

Xoxofyfe — Sun, 14 Feb 2021 17:57:19 GMT

Unhelpfully she isn’t sure... I’ve tried connecting it to a laptop but doesn’t show.! It’s a Samsung A40

Re: Help! Anyway to save data off of a phone you cannot access

bristolian — Sun, 14 Feb 2021 19:51:32 GMT

If your Mum isn't sure whether she's backed the phone up, there's probably a good chance she hasn't.

If that is the case, and your laptop won't connect to the device, the data may well be lost.

Was the phone being used with an SD card, perhaps some of the data might be on there rather than the phone itself. And have you checked your laptop connection using a different USB cable and/or port?

That will just eliminate all the variables.