topic Re: Samsung galaxy ultra s21 in Archived Posts

Samsung galaxy ultra s21

Polaris19 — Wed, 03 Feb 2021 23:32:37 GMT

My phone keeps overheating and freezing. Is anyone else having this issue? My old phone was a p30 pro and it never froze or overheated if I was doing multiple things. Considering spec wise, having a 16gb ram and 512 GB of storage I didn't think so early in the game the phone would crumble. I haven't even started gaming on it, merely talking on WhatsApp whilst watching YouTube which I did even with the basic of phones with no issues.

Is this something repairable or just a norm for Samsung?

Re: Samsung galaxy ultra s21

James_B — Thu, 04 Feb 2021 09:19:09 GMT

Hi @Polaris19,

Do you see any error messages before your phone freezes? How long does it freeze for?

Is the phone just getting warm to the touch or too hot to touch?

Thanks

James

Re: Samsung galaxy ultra s21

Polaris19 — Thu, 04 Feb 2021 09:41:19 GMT

It's too hot to touch and so shuts down all applications. After that I put
the phone down. When I came back to it that's when the freeze occurred

The freezing went on until I restarted the phone so indefinite.

No error messages came when it froze it just wouldn't let me click on
anything

Kind regards

Shanayde

Re: Samsung galaxy ultra s21

BrendonH — Thu, 04 Feb 2021 09:45:10 GMT

Call EE to get it looked at. Being so early on in the game they may just replace it.

This is not the norm for Samsung phones

Re: Samsung galaxy ultra s21

James_B — Thu, 04 Feb 2021 09:46:12 GMT

Hi @Polaris19,

Please get in touch with Customer Care so our Tech Gurus can look into this issue for you.

They'll be happy to help.

James

Re: Samsung galaxy ultra s21

Northerner — Thu, 04 Feb 2021 12:25:14 GMT

Hi @Polaris19

Have you run the battery and device care app? You might have a currupt app if you transferred over apps from your last device.

Thanks

Re: Samsung galaxy ultra s21

Klang — Thu, 11 Feb 2021 21:22:21 GMT

Having similar issues to yourself.

Phone overheats while doing minimal task.

Gets to the stage it to hot to continue and have to leave it for 10 minutes to cool down.

Battery also draining very quickly.

Had s10+ previously and battery life was better on this after 18 months.

Reading alot online of similar issues with other people.

Re: Samsung galaxy ultra s21

Leanne_T — Fri, 12 Feb 2021 08:30:41 GMT

Morning @Klang

Thanks for posting on the community.

If the device is overheating please get in touch with our Tech Gurus on 150 from an EE phone or 0800 079 8586 from any other phone and they will help you get this looked into.

Thanks.

Leanne.