topic Re: Unlocking Sony Xperia zx1 in Archived Posts

Unlocking Sony Xperia zx1

dawnuptheroad — Thu, 11 Feb 2021 14:15:22 GMT

Hi there I recently asked for an unlock code and have received a text saying that I have been sent a code to my email but I haven't received anything in my inbox or spam folders.

Re: Unlocking Sony Xperia zx1

XRaySpeX — Thu, 11 Feb 2021 14:18:04 GMT

@dawnuptheroad : How did you ask for it?

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

Re: Unlocking Sony Xperia zx1

dawnuptheroad — Thu, 11 Feb 2021 15:14:33 GMT

It's an out of contract phone. I asked for it over the phone

I have received the following text message but no email:

Hi from EE. Your unlocking request has been completed. The code and instructions have been sent to your email address. Please check your Junk folder for this email. Thank you, EE.

Re: Unlocking Sony Xperia zx1

Katie_B — Thu, 11 Feb 2021 16:29:50 GMT

Hello @dawnuptheroad.

The email on your EE account is this up to date?

Katie 🙂

Re: Unlocking Sony Xperia zx1

dawnuptheroad — Thu, 11 Feb 2021 17:13:10 GMT

Yes very much so. I've used the same email for years with my EE

Re: Unlocking Sony Xperia zx1

Katie_B — Thu, 11 Feb 2021 18:39:58 GMT

If you have not received the email I would recommend getting back in touch with our customer service team who can help trace this @dawnuptheroad.

Please be sure to keep us updated,

Katie 🙂