topic Re: Samsung Galaxy S21 wifi calling / texting not showing on EE shop website in Archived Posts

Samsung Galaxy S21 wifi calling / texting not showing on EE shop website

vjmeg76 — Tue, 09 Feb 2021 11:56:25 GMT

We live in an area with very poor mobile signal. I have an EE Samsung Galaxy S10e with EE wifi calling and texting which works very well through our home broadband. I would like to buy an EE Samsung phone for my wife, but must be sure it will do wifi calling and texts. We have looked at phones and she would like to buy an EE Samsung Galaxy S21. My wife absolutely must have wifi calling and texting through our home broadband otherwise there’s no reason to buy EE. But on the EE website the Samsung Galaxy S21 does not show up if I filter on ‘wifi calling’. Following feedback on the EE Community that the EE Samsung Galaxy S21 does support wifi calling and texting send and receive I put feedback on the EE website a few days ago but the EE website still removes the S21 if you apply the ‘wifi calling’ filter. I don’t want to order a phone only to find out that it doesn’t support wifi send and receive calls and send and receive texts. Is anyone from EE able to confirm whether or not the S21 supports wifi calling send and receive and texting send and receive? Any help much appreciated. Thanks

Re: Samsung Galaxy S21 wifi calling / texting not showing on EE shop website

Chris_B — Tue, 09 Feb 2021 13:16:52 GMT

@vjmeg76 The s21 supports WiFi calling.

Re: Samsung Galaxy S21 wifi calling / texting not showing on EE shop website

Shanzii — Tue, 09 Feb 2021 14:54:35 GMT

Hello:) The s21 definitely supports WiFi calling so do not worry! It’s also extremely easy to activate.

Re: Samsung Galaxy S21 wifi calling / texting not showing on EE shop website

vjmeg76 — Thu, 11 Feb 2021 13:17:42 GMT

Thanks Chris_B and Shanzii. Is there a link to an EE website page that shows the Samsung Galaxy S21 supports wifi calling and texting. The EE shop website still does not show the S21 when you filter on Samsung and 'wifi calling'. It shows the S21+ and the S21 Ultra, but not the S21. Thanks again for helping on this.

Re: Samsung Galaxy S21 wifi calling / texting not showing on EE shop website

James_B — Thu, 11 Feb 2021 15:22:25 GMT

Hi @vjmeg76,

I'm sorry to hear the Samsung Galaxy S21 isn't showing when filtering by WiFi Calling.

I can confirm the phone is compatible with EE WiFi Calling.

Hope this helps.

James

Re: Samsung Galaxy S21 wifi calling / texting not showing on EE shop website

vjmeg76 — Thu, 11 Feb 2021 16:47:53 GMT

Hi James_B, thanks very much for helping on this. Good to hear that the EE S21 supports wifi calling / texting. Thanks again for helping.