topic Re: Unlock my device in Archived Posts

Unlock my device

Maggie603 — Wed, 10 Feb 2021 09:25:36 GMT

I've just been on the phone to customer services to get my Samsung Galaxy Tab unlocked they said they dont do it over the phone anymore and I need to do it here but I'm not getting anywhere??

Re: Unlock my device

XRaySpeX — Wed, 10 Feb 2021 09:37:22 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

Re: Unlock my device

BrendonH — Wed, 10 Feb 2021 09:47:09 GMT

Hi @Maggie603

Please CLICK HERE to review the current unlocking process.

This guide will tell you everything regardless if you have bought it brand new from EE or second hand off sites like eBay or a friend.

Re: Unlock my device

Maggie603 — Wed, 10 Feb 2021 09:47:59 GMT

I bought it brand new from carphone warehouse on ee network it paid off now customer services say they don't unlock over the phone now, I've got to do it online, but there doesn't seem to be much help on here either

Re: Unlock my device

James_B — Wed, 10 Feb 2021 09:51:17 GMT

Hi @Maggie603,

Welcome to the EE Community. 🙂

If you purchased your phone from Carphone Warehouse, it's probably not locked to EE.

Have you tried another network SIM in your phone?

James

Re: Unlock my device

XRaySpeX — Wed, 10 Feb 2021 11:36:41 GMT

To unlock an EE device not bought directly from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

Re: Unlock my device

Maggie603 — Wed, 10 Feb 2021 12:36:57 GMT

Customer service said they don't do it anymore, it's got to done online, and my network contract with EE has finished, everything paid in full so the unlocking should be free surely?Sent from my Galaxy

Re: Unlock my device

BrendonH — Wed, 10 Feb 2021 12:43:09 GMT

@Maggie603 follow the link I gave you above.

Unlocking is a service and it doesn't have to be free.