topic Re: s21 ultra over heating and apps crashing in Archived Posts

s21 ultra over heating and apps crashing

Adonze — Tue, 09 Feb 2021 22:34:39 GMT

ive had the s21 ultra for less than a week and having the following issues

facebook, cod mobile, ebay among other apps crashing weather on wifi or mobile data no error messages just closing app or springing back pages.

phone getting extremely hot to the point i have to put it down and is impossible to take calls as it burns my face.

so far im not impressed

have tried unistall and reinstall as well as full reset checking settings etc.

EEs Response was must be issue with app contact play store.

paying around £70 per month could have kept old phone and glued it to an iron for the same affect.

hopping someone can help

Re: s21 ultra over heating and apps crashing

Northerner — Tue, 09 Feb 2021 23:06:10 GMT

Hi @Adonze

Mine doesn't overheat, it does get warm because if the material, but if it's crashing then something isn't right. Contact EE on 150 and ask for an exchange.

Thanks

Re: s21 ultra over heating and apps crashing

Tehstiggles — Wed, 10 Feb 2021 00:30:41 GMT

If yours doesnt crash or overheat, then you are about the only one!

Mine only overheats in the camera. Gets horribly hot. Also Facebook is constantly crashing.

The Samsung members chat area is full of people with the same issues.

Assuming a software update will sort it soon.

Re: s21 ultra over heating and apps crashing

Northerner — Wed, 10 Feb 2021 09:13:11 GMT

Hi @Tehstiggles

Mine was from Samsung direct.

The camera module gets hot after prolonged use but not boiling, given the camera mechanisms and material I wasn’t surprised. As I have a skin case I don’t notice it much. There will be an update to fix this I'm sure.

As for facebook I binned that app off as it has always caused problems. I use friendly, don’t see any issues although I don’t use facebook much.

Thanks,

Re: s21 ultra over heating and apps crashing

Northerner — Wed, 10 Feb 2021 09:19:05 GMT

And as if by magic I have received an update this morning!