topic Amazon prime in Archived Posts

Amazon prime

Stevefraggle — Sat, 06 Feb 2021 19:25:08 GMT

I have swappable benefits but the prime video registration page keeps telling me I dont have prime with ee. Yet ee says I have it when messaging 150. Please help

Re: Amazon prime

Katie_B — Sun, 07 Feb 2021 10:01:31 GMT

Hello @Stevefraggle.

Does your My EE show this as an active smart benefit?

Katie 🙂

Re: Amazon prime

Stevefraggle — Sun, 07 Feb 2021 10:17:19 GMT

Yes it does, I originally had britbox then decided to change.

Re: Amazon prime

Katie_B — Sun, 07 Feb 2021 13:20:05 GMT

Thanks for confirming @Stevefraggle.

Have you verified your subscription at ee.co.uk/primevideo?

Katie.

Re: Amazon prime

Stevefraggle — Sun, 07 Feb 2021 13:27:19 GMT

Yes I have followed all steps that are required. I put in your link
followed the instructions of phone number and one time pin and the I do not
have prime video message appears.

Re: Amazon prime

Katie_B — Sun, 07 Feb 2021 13:48:55 GMT

Hi @Stevefraggle.

Have you reported this to our customer service team?

Katie.

Re: Amazon prime

Stevefraggle — Sun, 07 Feb 2021 13:59:19 GMT

No I haven't I shall do that next.

Re: Amazon prime

Katie_B — Sun, 07 Feb 2021 14:00:50 GMT

Please be sure to let me know the outcome @Stevefraggle.

Katie.