topic Re: Creating apple ID in apple music app in Archived Posts

Creating apple ID in apple music app

Dnorbert — Thu, 04 Feb 2021 21:15:55 GMT

Hello,

I upgraded to an s21 ultra 5g and I chhosed the Apple music as a smart benefit.I never have apple ID before.

I downloaded the app from the link what is was int the textmessage from EE.

I had to start creat an apple Id.I filled the form,but when I tap on the continue button nothing happening.On the top of the screen a message with red color what is telling me I have to contact with the Itunes support with a link.I checked the website but there is nothing about this situation.

Can someone help me please?

Thank you

Norbert

Re: Creating apple ID in apple music app

Christopher_G — Fri, 05 Feb 2021 08:54:08 GMT

Hi @Dnortbert

Welcome to the community.

Could you try filling that form in on another device please?

Chris

Re: Creating apple ID in apple music app

Dnorbert — Fri, 05 Feb 2021 12:56:49 GMT

Hello,

Thank you for your answer.

I have only this phone.

I did reinstall the app, but still the same.

Norbert

Re: Creating apple ID in apple music app

Christopher_G — Fri, 05 Feb 2021 13:13:07 GMT

Thanks @Dnorbert

It may be worth speaking to our Technical Support team. They'll do their best to help you with this.

Chris

Re: Creating apple ID in apple music app

Dnorbert — Sat, 06 Feb 2021 16:41:44 GMT

Hello,

The tech support was able to help me.

I had to creat an apple ID in the web first,and after I can sign is the app.Bow it is working and I can use it.

Thank you

Norbert

Re: Creating apple ID in apple music app

Katie_B — Sun, 07 Feb 2021 08:18:19 GMT

Thanks for coming back and letting us know @Dnorbert.

Take care,

Katie 🙂