topic Re: Delayed SMS Android 11 in Archived Posts

Delayed SMS Android 11

peda — Wed, 03 Feb 2021 11:30:32 GMT

My Xperia 1 received its latest update yesterday that was a major one pushing it from Android 10 to 11.

Since the upgrade, I've had to wait anything upwards of half an hour for SMS messages to arrive, when they used to be received within a second.

Re: Delayed SMS Android 11

peda — Wed, 03 Feb 2021 12:09:17 GMT

This is extremely inconvenient because today I have already been locked out of two different services that I use every day because their two factor authentication uses SMS and it times out after I have to wait for far too long for the SMS message

Re: Delayed SMS Android 11

Christopher_G — Wed, 03 Feb 2021 14:41:13 GMT

Hi and welcome to the community, @peda.

Is it just the two factor SMS messages that are taking a while to come through? Have you tried restarting your device?

Chris

Re: Delayed SMS Android 11

peda — Wed, 03 Feb 2021 15:07:18 GMT

All SMS messages. I'm using the stock Messages app. And it's just inbound
that are delayed. I tried sending texts to my partner and they got them in
less than a second. When they replied to me, I didn't receive those
responses for over 5 minutes.
I have restarted many times. I have made sure my apps are up to date on
Play Store. I have made sure there are no more updates in my phone's
settings. I have downloaded settings for MMS and Internet in my Network and
Internet settings.
I am all out of ideas for how to proceed so I can receive SMS messages
instantly like I used to before the update.

Re: Delayed SMS Android 11

bristolian — Wed, 03 Feb 2021 14:57:25 GMT

If you send a text message to yourself, does this arrive instantly?

Also as general advice - you've posted your mobile number on a public forum. That's an open invitation for spammers and suchlike to use those details 😉

Re: Delayed SMS Android 11

peda — Wed, 03 Feb 2021 15:02:21 GMT

oh yeah look at that, thanks. I did a quick reply with my email but it added my email signature 😕

Sending is fine. As I said above I sent an SMS to my partner and they got it within a second. Tried a couple of times. Every time they messaged me though it was a long wait (5-10 minutes). Tried the two-factor enables pages again and they also took ages. One of them took almost a whole hour to arrive.

Re: Delayed SMS Android 11

Christopher_G — Wed, 03 Feb 2021 15:11:20 GMT

Is you partner on EE, @peda?

The test that @bristolian mentioned would help us determine if there is a delay for your incoming messages coming through the EE message centre.

Chris

Re: Delayed SMS Android 11

peda — Wed, 03 Feb 2021 15:14:15 GMT

Oh yes, the message I sent to myself arrived immediately (can confirm I can both see the sent and received message in the thread).

As the issue appeared immediately following the Android 11 update for my Xperia 1 I wouldn't have suspected the EE message centre to be a problem, but of course it was worth checking.

Re: Delayed SMS Android 11

Christopher_G — Wed, 03 Feb 2021 15:18:54 GMT

Since that's gone through, I don't think there are any service problems that could be causing the delays from our end, @peda.

You could try backing up your phone and restoring it back to factory settings. This is usually recommended if you think there may be a software problem after updating the software.

Chris

Re: Delayed SMS Android 11

peda — Wed, 03 Feb 2021 15:24:35 GMT

Alrighty, I'll do that when I have time and will respond or mark solution if that's helped

Re: Delayed SMS Android 11

peda — Thu, 04 Feb 2021 00:40:28 GMT

Factory reset, as annoying as it is, solved it for me!

Re: Delayed SMS Android 11

James_B — Thu, 04 Feb 2021 08:57:53 GMT

Glad you got it sorted @peda 🙂

James

Re: Delayed SMS Android 11

peda — Thu, 04 Feb 2021 12:18:32 GMT

My text messages were sending and receiving perfeclty fine until I upgraded my Sony Xperia 1 to Android 11 as soon as the update arrived this week.

Immediately after doing so, my phone had issues sending and receiving SMS messages, in some cases it takes up to an hour, in other cases the messages don't get received at all.

I restarted my phone, made sure my network messaging settings were downloaded, and I ensured everything was up to date on my phone update settings and in the play store.

When I sent myself a message it delivered instantly (I could see it in both sides of the Messages conversation with myself), so it didn't seem to be the EE Message Centre at fault.

I posted a topic here asking for support and it was recommended that I reset my phone, so I reset it to factory settings last night. Immediately, SMS messages were sending and receiving instantly again, so all seemed fixed. Overnight the issue has returned. The problem seems worse now, with most messages I'm expecting not arriving at all.

I tried texting myself, and only 1 in 10 messages arrived, and it was after an hour. I messaged BALANCE to 150 and got nothing back. The phone says "Delivered" under my message in all cases, so it seems sending is fine, it's just the receiving. I've asked someone to text me and they did but I didn't receive it. The worst part is that I have many accounts with two-step authentication tied to my mobile number, so I'm locked out of those until I can get this fixed.

Having already reset my phone to factory settings yesterday I'm not keen to try again.

Re: Delayed SMS Android 11

peda — Thu, 04 Feb 2021 13:17:02 GMT

Unfortunately it was only a temporary fix

Re: Delayed SMS Android 11

James_B — Thu, 04 Feb 2021 14:36:45 GMT

Hi @peda,

If you are still experiencing the same issue after the factory reset, I'd recommend getting in touch with Customer Care so our Tech Gurus take a detailed look at the issue for you.

They'll be happy to help. 🙂

James

Re: Delayed SMS Android 11

peda — Thu, 04 Feb 2021 14:50:19 GMT

Thanks James, I had a feeling that would be the next step.

Re: Delayed SMS Android 11

James_B — Thu, 04 Feb 2021 14:52:13 GMT

No problem @peda

Please let us know how you get on.

James