https://community.ee.co.uk/t5/Archived-Posts/Samsung-s-10/m-p/1021536#M255991 <P>Hi my samsung s10 stopped working. The touch screen doesn't respond. I can't switch it off because I can't press anything unless the phone runs out of battery. The devices is 10 months old and should still be on warranty.&nbsp;</P><P>Kind regards.&nbsp;</P> Thu, 28 Jan 2021 12:24:29 GMT SylwiaUK 2021-01-28T12:24:29Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-s-10/m-p/1021536#M255991 <P>Hi my samsung s10 stopped working. The touch screen doesn't respond. I can't switch it off because I can't press anything unless the phone runs out of battery. The devices is 10 months old and should still be on warranty.&nbsp;</P><P>Kind regards.&nbsp;</P> Thu, 28 Jan 2021 12:24:29 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-s-10/m-p/1021536#M255991 SylwiaUK 2021-01-28T12:24:29Z https://community.ee.co.uk/t5/Archived-Posts/Samsung-s-10/m-p/1021587#M255992 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1560592">@SylwiaUK</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>Have you tried a factory reset on the Samsung?&nbsp;</P> <P>&nbsp;</P> <P>Please back up all your data before trying this if you can <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 28 Jan 2021 13:45:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Samsung-s-10/m-p/1021587#M255992 Leanne_T 2021-01-28T13:45:44Z