topic Re: Mobile Cuts Out in Archived Posts

Mobile Cuts Out

Nikki_38 — Sun, 24 Jan 2021 00:07:39 GMT

Hi, i upgraded to a Samsung galaxy A10 in July last year and its been great till about November. Since then, it keeps cutting out whether its on charge or not, and also when I'm in the middle of an important zoom meeting. Does anyone know what the problem maybe? My local EE store is closed due to Lockdown.

Re: Mobile Cuts Out

Katie_B — Sun, 24 Jan 2021 09:24:01 GMT

Hello @Nikki_38.

Thanks for coming to the community.

When you say cutting out do you mean the phone switches off completely?

Have you dropped your phone or has it been exposed to water?

Katie 🙂

Re: Mobile Cuts Out

Nikki_38 — Sun, 24 Jan 2021 11:24:57 GMT

Hi @Katie_B

Yes it switches itself off then comes back on again, no it hasnt been dropped or exposed to water.

Thanks

Nikki 😊

Re: Mobile Cuts Out

Katie_B — Sun, 24 Jan 2021 11:41:59 GMT

Hi @Nikki_38.

Is your handset running on the latest software?

Katie.

Re: Mobile Cuts Out

Kirigaya_Kazuto — Sun, 24 Jan 2021 11:42:29 GMT

That could potentially be 1 of 2 things:

1. Software failure/bug

2. battery issue

Please attempt to backup the phone and do a factory reset.

Re: Mobile Cuts Out

Nikki_38 — Tue, 26 Jan 2021 14:40:29 GMT

@Katie_B yes I checked all that an it's up to date.

Nikki

Re: Mobile Cuts Out

James_B — Tue, 26 Jan 2021 14:50:27 GMT

Hi @Nikki_38,

Have you tried @Kirigaya_Kazuto's suggestion of a factory reset? (Don't forget to back your phone up first!)

James