topic Re: Replacement not received in Archived Posts

Replacement not received

Carol48 — Sun, 24 Jan 2021 12:34:07 GMT

Hi I requested a replacement phone following a cracked screen. I was not at home when delivered therefore could not exchange.

I have not received any communication regarding what happens next.

Carol

Chris_B — Sun, 24 Jan 2021 13:38:56 GMT

@Carol48 Your going to have to call customer services about this as you should of exchanged the device when the new one was dropped off.

Katie_B — Sun, 24 Jan 2021 15:35:57 GMT

Thanks for coming to the community.

Have you been able to follow the advice provided by @Chris_B and speak with our customer service team?

Katie 🙂