topic Re: Pixel 4a with free TV still no confirmation text in Archived Posts

Pixel 4a with free TV still no confirmation text

Deekmcc — Tue, 08 Dec 2020 13:47:39 GMT

Purchased on 30 November and handset delivered on 2 November and still no text about free TV. Can someone please confirm

Katie_B — Tue, 08 Dec 2020 17:23:16 GMT

Thanks for coming to the community.

The text regarding your gift with purchase should of arrived within 5 days from your purchase date.

If you have not received this I would recommend giving us a call so our customer care team can ensure your free gift will be with you soon.

Katie 🙂

Deekmcc — Wed, 09 Dec 2020 11:12:21 GMT

Thanks for that Katie, I just called and adviser resent confirmation text direct to me and all sorted now, great service from EE.

Katie_B — Wed, 09 Dec 2020 11:20:26 GMT

That's great to hear @Deekmcc.

If you have any further questions please be sure to let me know.

Have a lovely day,

Katie 🙂

Deekmcc — Thu, 07 Jan 2021 12:52:03 GMT

Still no TV so escalated it and have to wait 3 days as nearly 40 days now and still nothing.

Deekmcc — Thu, 14 Jan 2021 15:18:23 GMT

TV finally arrived . After over 40 days but glad it's finally arrived.