topic Help please in Archived Posts

Help please

Stace0708 — Fri, 08 Jan 2021 14:09:33 GMT

Can any1 please, I've done an update on my dad's phone and it's stuck on this, it's been like this over an hour now. Thanks in advance

Re: Help please

Christopher_G — Fri, 08 Jan 2021 15:34:27 GMT

Hi @Stace0708

Welcome to the community.

What kind of phone is that? Have you tried pressing the volume down key and power key together for 7 seconds?

Does that fix it or does the same thing happen again?

Chris

Re: Help please

BrendonH — Fri, 08 Jan 2021 15:52:14 GMT

How did you do the update because that's gone into odin download mode

Re: Help please

Stace0708 — Fri, 08 Jan 2021 17:09:32 GMT

Yeah I've done that, and it doesn't work, I've got to try and back all stuff up of it, and rest it, thankyou for your reply

Sent from my Huawei phone

Re: Help please

Stace0708 — Fri, 08 Jan 2021 17:12:32 GMT

A notification came up to an update so I clicked on it, it was doin the update that took quite awhile, then when looked at the phone again it had that on the screen

Sent from my Huawei phone

Re: Help please

Katie_B — Fri, 08 Jan 2021 18:07:02 GMT

Hi @Stace0708.

Is the screen still the same?

Has any other notification popped up?

Katie 🙂