topic Re: Samsung Galaxy Note 20 Ultra dead in Archived Posts

Samsung Galaxy Note 20 Ultra dead

cwelland — Sat, 26 Dec 2020 11:59:47 GMT

Phone charge went to zero last night. Plugged in to Samsung charger overnight but still dead this morning. No luck with flat charging device either (this works with other phone so definitely functional). Have tried pressing volume and power buttons simultaneously. Feel surge vibration but phone still not functional. Any and all tips appreciated since stores not open until Tuesday.

Re: Samsung Galaxy Note 20 Ultra dead

Katie_B — Sat, 26 Dec 2020 12:23:57 GMT

Hello @cwelland.

Thanks for coming to the community.

Have recently dropped or exposed your device to water?

Katie 🙂

Re: Samsung Galaxy Note 20 Ultra dead

cwelland — Sat, 26 Dec 2020 12:29:36 GMT

No, phone was working fine yesterday until battery died. Thanks for responding.

Re: Samsung Galaxy Note 20 Ultra dead

Katie_B — Sat, 26 Dec 2020 12:39:50 GMT

Thanks for confirming @cwelland.

Have you tried the charger with another device or in another socket?

Katie.

Re: Samsung Galaxy Note 20 Ultra dead

cwelland — Sat, 26 Dec 2020 12:50:36 GMT

I didn't try charger in another socket but did check my hair dryer worked in same socket. Unfortunately charger can't be connected to my old Galaxy Note — design change.

Re: Samsung Galaxy Note 20 Ultra dead

Katie_B — Sat, 26 Dec 2020 12:53:46 GMT

Thanks for trying @cwelland.

I would recommend giving us a call so our technical care team can look at this further for you.

The team can be contacted on 0800 079 8586 from any landline or provider.

Katie 🙂

Re: Samsung Galaxy Note 20 Ultra dead

cwelland — Sat, 26 Dec 2020 12:57:33 GMT

Thank you so much for that number!! I could only find advice to call 150, which of course doesn't work in this situation.

Very grateful for your time on Boxing Day.

Re: Samsung Galaxy Note 20 Ultra dead

Katie_B — Sat, 26 Dec 2020 13:48:49 GMT

You are most welcome @cwelland.

I hope you have a lovely day.

Take care,

Katie 🙂