topic Re: Trade in in Archived Posts

Trade in

sh12345 — Fri, 11 Dec 2020 18:50:17 GMT

So I traded in my android phone, sent it off last Thursday. Apparently according to my tracking info 'royal mail have it'

I got a text from Ee earlier saying I would be charged £165 for not returning my phone. I sent it 8 days ago now. I certainly can't afford being charged that at this time of year during this year of all years!

What should I do next? I'm panicking quite a lot!

Re: Trade in

wardi — Fri, 11 Dec 2020 20:21:31 GMT

Did you send it by trackable post?

Re: Trade in

sh12345 — Fri, 11 Dec 2020 20:29:09 GMT

Certainly did but all it says is 'royal mail have your parcel'

Re: Trade in

wardi — Fri, 11 Dec 2020 21:10:59 GMT

OK in that case get onto Royal Mail tomorrow morning and tell them the tracking number. Post is slower at this time of year but 8 days is too long really. If it was 'Special Delivery' you can claim for up to £500 but the PO will want to try and find it first. If it was the 'Signed For' service the tracking info is not as good but does confirm delivery and date.

Re: Trade in

sh12345 — Tue, 22 Dec 2020 10:52:35 GMT

Still not got the other end as yet, it appears I'm going to be charged £165 due to non return, not that I can really afford being charged that right now 🙁

Re: Trade in

Katie_B — Tue, 22 Dec 2020 13:01:25 GMT

Hello @sh12345.

Have you spoken with our customer service team regarding this?

Katie 🙂