topic Re: Huawei Mate 40 Pro Firmware in Archived Posts

Huawei Mate 40 Pro Firmware

Neosegauk — Sat, 12 Dec 2020 14:53:15 GMT

Hi Guys, got my Huawei Mate 40 Pro on EE. Loving it so far but noticed something weird. It has a custom firmware. I thought the handset was unlocked? I previously had a Samsung Galaxy S10 Plus on EE that was sim free and the sales agent told me this would be the same and would get the firmware from the manufacturer, not EE.

Does this mean its locked down to EE and I will only get firmware updates from them? Hope that's not the case and it was not miss sold to me.

Re: Huawei Mate 40 Pro Firmware

Northerner — Sat, 12 Dec 2020 15:39:20 GMT

Hi @Neosegauk

It your device has EE branded firmware installed then updates will be delivered once any update is approved from EE.

SIM free firmware doesn't have this barrier with software straight from the manufacturer.

Thanks

Re: Huawei Mate 40 Pro Firmware

Neosegauk — Sat, 12 Dec 2020 16:46:51 GMT

So what's weird is it is sim free. I've tried my misses sim card in and she's with 3. It works. So what's with the weird custom software from ee on my phone

Re: Huawei Mate 40 Pro Firmware

Leanne_T — Mon, 14 Dec 2020 09:35:32 GMT

Morning @Neosegauk

Thanks for coming to the community.

Where did you purchase the Huawei?

Thanks.

Leanne.

Re: Huawei Mate 40 Pro Firmware

Neosegauk — Tue, 15 Dec 2020 15:49:32 GMT

I got it on EE

Re: Huawei Mate 40 Pro Firmware

Christopher_G — Fri, 18 Dec 2020 11:28:11 GMT

Hi @Neosegauk

Huawei install EE specific software on devices purchased directly from EE.

Chris