topic Replacement for Google Pixel 4a in Archived Posts

Replacement for Google Pixel 4a

maurice28 — Wed, 16 Dec 2020 15:38:04 GMT

Hi - on 22nd November I took delivery of a new Pixel 4a. I've started to notice though, that when the screen is it any kind of angle, a pink banding appears on any app or screen with a white background. It's distracting enough to be noticeable when reading text. I know colour change can occur on OLED screens but I've never noticed it like this before.

I'd be keen to get a repair or a replacement, whichever is easiest to get it resolved but I'm trying to avoid being without a phone for any length of time, as I don't have a spare. With it being within 30 days of receiving a phone, does anyone know if a replacement is likely and by any chance, could one be received before the old one is returned? I haven't taken out any insurance products.

Re: Replacement for Google Pixel 4a

Chris_B — Wed, 16 Dec 2020 15:54:32 GMT

@maurice28 as you don’t have insurance this will be under warranty, you need to call customer services about this or you can go to a EE store. You’ll can ask at the store if they have a loan phone until your device is fixed. You’ll only get a loan phone at a store.

Re: Replacement for Google Pixel 4a

maurice28 — Wed, 16 Dec 2020 17:00:07 GMT

Thanks @Chris_B , that's great. I think I read somewhere that the loan phone option wasn't available at the moment.

Looks like either way, I'm facing a period of time without a phone while it is assessed and replaced/repaired.

Re: Replacement for Google Pixel 4a

Mark_Norville — Wed, 16 Dec 2020 17:13:59 GMT

@maurice28 Good to see you are following my advice from earlier 😉

However, if you are desperate for a phone in the mean time, just go to Asda and pay £10 for a cheap phone, which acts as a back up for if you have a problem.

It is not a perfect solution, but until I got this pixel 4a, then I was using a £10 phone for over a year.

You are looking at potentially a two week turn around on any repairs for a phone.

Regards

Mark

Re: Replacement for Google Pixel 4a

maurice28 — Thu, 17 Dec 2020 10:34:04 GMT

Thanks both. Just to update, I called 150 and as I am within 30 days, they have sent a new, replacement phone to arrive today and I hand the old one back to the courier. Can't argue with that!

Re: Replacement for Google Pixel 4a

Mark_Norville — Thu, 17 Dec 2020 10:38:29 GMT

@maurice28 Excellent news, the 4a is not perfect, but to have pink banding was a massive fault in the phone, and it would have messed up even further as time went on.

As I am saying to other people, make sure you get any electrical equipment up to room temperature before plugging an electrical charge into it. The google pixel 4a is waterproof to a standard, but that is when it is climatized.

Regards

Mark

Re: Replacement for Google Pixel 4a

maurice28 — Thu, 17 Dec 2020 15:33:37 GMT

So the replacement has come and looks the same, starting to think it's just the way the phone looks, or my eyes! Going to see if I can get a second replacement, don't know the chances!