topic Re: I sent my phone for repair but haven't heard anything back yet in Archived Posts

I sent my phone for repair but haven't heard anything back yet

brayford00 — Wed, 16 Dec 2020 15:54:58 GMT

I sent my phone in for a quick repair check-up 2 days ago now and when it was picked up i was told i would hear atleast something on the day it was taken if not the following day and i am yet to hear whether my phone had safely arrived or any type of update. Just feeling concerned as i was hoping to hear something by now as i need my phone in order to pay my bills etc, also i was wondering about my contract status if they have my phone for significantly longer than expected, thanks!

Re: I sent my phone for repair but haven't heard anything back yet

Chris_B — Wed, 16 Dec 2020 16:00:52 GMT

@brayford00 You’ll have to speak with customer services about this.

Re: I sent my phone for repair but haven't heard anything back yet

Profile closed — Wed, 16 Dec 2020 16:02:40 GMT

Hi @brayford00

Welcome to the EE Community,

you can track the status of your repair here

your contract status would remain the same if it took a week or a fortnight.

Thanks,

David.