topic Re: Bose headphones for pre-ordering the Pixel 5 in Archived Posts

Bose headphones for pre-ordering the Pixel 5

Shadow_Tail — Tue, 20 Oct 2020 21:51:20 GMT

Hello, I pre-ordered the Google Pixel 5 and we are meant to receive Bose Headphones, but I not heard anything from EE. I have had the phone for a few days now, so when do we receive a notice about headphones?

If EE should have contacted us already, who do I speak to about this issue.

Thanks

Re: Bose headphones for pre-ordering the Pixel 5

Chris_B — Wed, 21 Oct 2020 07:26:44 GMT

@Shadow_Tail You should receive a text in around 14 days after you get the phone.

Re: Bose headphones for pre-ordering the Pixel 5

chistery — Wed, 21 Oct 2020 07:33:57 GMT

You should be able to submit your claim here:

https://pixel-offers.com/bose/en-GB

Re: Bose headphones for pre-ordering the Pixel 5

Reecerice — Thu, 26 Nov 2020 01:31:24 GMT

I can tell you that you are in for a loooooong wait my friend. Google are not interested in giving away free £300 headphones at least not while they are worth that much. I sent my proof of purchase and actively checked back to the google track my claim site and NOTHING changed for weeks and then just tonight I checked just on the off chance

( because the company that has its own email is gmail infrastructure CANT SEND AN EMAIL) low and behold there is a problem with my proof of purchase. Apparently they employ a room full of Moles because the documents I uploaded was too blurry. Nonsense it was perfectly legible even if I good my phone two feet away I can clearly read it. EE Moderators listen up GOOGLE IS PULLING A FAST ONE. IF MY EARPHONES ARE NOT HERE IN A WEEKS TIME I PROMISE TRADING STANDARDS WILL BE NOTIFIED AND GOOGLE WILL NOT BE IN THE FIRING LINE. THIS IS FALSE ADVERTISING. i wouldn't mind if the phone was any good but wow what a waste of my money.

Re: Bose headphones for pre-ordering the Pixel 5

MrSte — Thu, 26 Nov 2020 08:12:32 GMT

I still haven't received my headphones yet and I put my order in 15 days after I received the phone. Guess we will have to wait 60 days for them 😕

Re: Bose headphones for pre-ordering the Pixel 5

Shadow_Tail — Thu, 26 Nov 2020 09:14:06 GMT

That's awful. So what did they say to do, do you have to re-upload it again?

I've been waiting a good while for mine. I also put my claim in 14 days after receiving my Pixel 5. I was wondering how long it took for them to send it out, 60 days seems like a really long time.

Re: Bose headphones for pre-ordering the Pixel 5

Reecerice — Thu, 26 Nov 2020 10:54:47 GMT

I have uploaded it again. but it will be a big surprise to me if they accept it. The first document was absolutely fine and not in anyway blurry as they stated. I suspect they are just aiming to delay and delay until that model of Bose headphones is no longer worth £300. This is an outright con to quickly pre-sell a phone they knew would be slaughtered when influencer got their hands on them. Coming from a Huawei the phone leaves a lot to be desired not even the headphones will make up for that. I will never buy another Pixel phone and I will likely change the service provider next renewal date. EE has just sold out on this and they THINK its not their problem but it is and will do a lot of damage. I have spent thousands with this company. The 5G coverage is slower than 4G and fleeting at best this is the only reason I 'Upgraded' in the first place.

Re: Bose headphones for pre-ordering the Pixel 5

Leanne_T — Thu, 26 Nov 2020 11:16:21 GMT

Hi there @Reecerice

Thanks for coming to the community.

Can you let me know how you get on after uploading the document again?

Thanks.

Leanne.

Re: Bose headphones for pre-ordering the Pixel 5

Reecerice — Thu, 26 Nov 2020 12:01:40 GMT

Can I just say that ONLY the delivery of the headphones is the solution

Re: Bose headphones for pre-ordering the Pixel 5

Leanne_T — Thu, 26 Nov 2020 12:10:40 GMT

I understand @Reecerice

In regards, to your 5G coverage, does this happen in more than one area?

Also, what does our coverage checker show for 5G in your area?

Leanne.

Re: Bose headphones for pre-ordering the Pixel 5

Reecerice — Thu, 26 Nov 2020 16:29:38 GMT

yeah I just check and low and behold weak in my area. Greater Manchester not a rural village in the Cotswalds

Re: Bose headphones for pre-ordering the Pixel 5

Reecerice — Tue, 08 Dec 2020 18:51:07 GMT

It is really important to let customers know that the only way to get google to start the process of sending out the headphones is to request a proof of purchase pdf do not use the delivery note they will reject it but not explain why. I'm furious that the proof of purchase needs to be requested this is involves calling an oversubscribed call centre and being put on hold for min 30 mins this is after you try to figure out which of the options to select non of which apply to why you are calling. NOT GOOD ENOUGH EE bad service that was completely preventable.

Re: Bose headphones for pre-ordering the Pixel 5

Reecerice — Tue, 15 Dec 2020 13:31:21 GMT

Here is an update Google are still stalling even when proof of purchase has bee uploaded provided by EE as pdf. I have reached my limit. Im reporting this now to trading standards