Pixel 4a upgrade with Free TV

Elado — Mon, 14 Dec 2020 13:43:52 GMT

Hi,

On the 3rd of December I made my upgrade for a Google Pixel 4a.

I took the plan of 10GB for 31 pounds that included the free 43 TV as I was advised that the promotion was active yet.

I called to the 150 and one agent told me that everything was fine and I was going to receive the SMS confirmation in 5 days.

I have been waiting until today I decided to call and the agent who took my case told me that my plan wasn't included and I won't get any TV offer.

The only reason with I decided to upgrade was because of the TV offer deal. This is very confusing and I want to return the device if EE doesn't comply with the offer.

Can someone of the support look into this?

Thanks.

Re: Pixel 4a upgrade with Free TV

Leanne_T — Mon, 14 Dec 2020 14:13:40 GMT

Hi @Elado

Welcome to the community.

I have replied to your other post and sent you a private message for some extra details.

Thanks 🙂

Leanne.

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Pixel 4a upgrade with Free TV

Re: Pixel 4a upgrade with Free TV