topic Re: Samsung Q60R in Archived Posts

Samsung Q60R

max617 — Sat, 12 Dec 2020 07:52:09 GMT

Hello please could someone help.

I have got the Samsung Q60R TV as a add on and it has stopped working, it won't connect to the internet/network,

I have reset everything, also no TV channels are found and there is nothing wrong with the Arial.

Please help.

Stephen

Re: Samsung Q60R

Katie_B — Sat, 12 Dec 2020 09:40:37 GMT

Hello @max617.

I am sorry to hear this has happened.

Can you confirm if you are receiving any error messages?

Do other devices in your household connect to the WiFi OK?

Katie 🙂

Re: Samsung Q60R

max617 — Sat, 12 Dec 2020 09:50:40 GMT

Hi ya,

I have signal on other TVs that I have checked on the Arial that the Q60R is on,

And the WiFi is connected on other devices.

Called Samsung and they have no idea and to call a engineering out even though it's under warranty.

Think this is shocking as I pay for it monthly.

Re: Samsung Q60R

max617 — Sat, 12 Dec 2020 09:52:55 GMT

Hi ya,

I have signal on other TVs that I have checked on the Arial that the Q60R is on,

And the WiFi is connected on other devices.

Called Samsung and they have no idea and to call a engineering out even though it's under warranty.

Think this is shocking as I pay for it monthly.

Error message is er4001

Re: Samsung Q60R

Katie_B — Sat, 12 Dec 2020 10:00:34 GMT

Thanks for letting us know @max617.

Please could you keep us updated with the outcome of your engineer visit?

Katie 🙂

Re: Samsung Q60R

max617 — Sat, 12 Dec 2020 10:09:31 GMT

Hi,

The engineer has just left (£50 I didn't need to spend) just to say the signal is fine from the Arial but it's a faulty TV as it's not receiving the signal,

Now I have a TV that's usless

Re: Samsung Q60R

Katie_B — Sat, 12 Dec 2020 11:17:52 GMT

Hi @max617.

Did the egineer advise for you to get back in touch with Samsung as you are under warranty?

Katie 🙂

Re: Samsung Q60R

max617 — Sat, 12 Dec 2020 11:24:30 GMT

Hi,

Just called Samsung back and now they are saying that as I got it form you I will have to deal with you

Re: Samsung Q60R

Katie_B — Sat, 12 Dec 2020 11:26:24 GMT

Hi @max617.

Please give us a call and report this to our technical care team who can take a further look into this.

Katie 🙂

Re: Samsung Q60R

max617 — Sat, 12 Dec 2020 11:28:22 GMT

What number should I use

Re: Samsung Q60R

Katie_B — Sat, 12 Dec 2020 11:29:55 GMT

Please call 150 from any EE mobile or 0800 0798586 from any landline or provider @max617.

Katie 🙂

Re: Samsung Q60R

max617 — Sat, 12 Dec 2020 11:31:51 GMT

Thank you

Re: Samsung Q60R

max617 — Sat, 12 Dec 2020 12:07:47 GMT

The out come is I now have a big paper weight and not offered a replacement shocking.