topic Re: upgrade in Archived Posts

upgrade

robbie_2001 — Wed, 09 Dec 2020 21:31:03 GMT

hi, im ready for a upgrade from my samsung galaxy a40 but the screen is chipped in the bottom left corner and the microphone isnt working so people cant hear what im saying during calls, i just wondered will i sill be able to upgrade? thanks in advance

Re: upgrade

BrendonH — Wed, 09 Dec 2020 21:39:51 GMT

Yes your current handset is yours to keep.

It doesn't matter if it's damaged.

Re: upgrade

robbie_2001 — Wed, 09 Dec 2020 22:06:39 GMT

even tho ive still got 1 year left?

Re: upgrade

XRaySpeX — Wed, 09 Dec 2020 23:54:52 GMT

Then you can upgrade but not for free.

Re: upgrade

robbie_2001 — Thu, 10 Dec 2020 00:22:19 GMT

it says i can upgrade for free im just wondering if they will take my broken phone

Re: upgrade

XRaySpeX — Thu, 10 Dec 2020 00:36:51 GMT

Is this an Anytime Upgrade?

Re: upgrade

robbie_2001 — Thu, 10 Dec 2020 00:43:57 GMT

yeah

Re: upgrade

XRaySpeX — Thu, 10 Dec 2020 00:57:13 GMT

Yes,, with Upgrade Anytime you may upgrade free after 1 year as long as your phone is in good working condition. However if it is damaged, as yours is, there will be an extra £100 fee to pay.

Re: upgrade

robbie_2001 — Thu, 10 Dec 2020 00:57:13 GMT

ok, how long will i have to pay the £100?

Re: upgrade

XRaySpeX — Thu, 10 Dec 2020 01:01:24 GMT

It's a one-off fee.