topic Re: Phone over heating in Archived Posts

Phone over heating

Shaylp — Sat, 28 Nov 2020 12:19:20 GMT

What can I do if every time i put my phone on charge it badly over heats ? Would that be manufacturing problems and how do I go about it as cant leave it charge for longer than 5 minutes. Thank you

Re: Phone over heating

Chris_B — Sat, 28 Nov 2020 13:59:55 GMT

@Shaylp it sounds like you’ve got a battery problem because it’s the battery that is getting hot you can call EE customer services so it can be sent off to be looked at or you can contact the manufacturer but depending on how long you’ve had this device for you might need to pay to have a new battery fitted.

Re: Phone over heating

Leanne_T — Mon, 30 Nov 2020 08:25:53 GMT

Hi @Shaylp

Thanks for posting on the community.

I can see you have had some great advice from @Chris_B, just to add you can also use our online troubleshooting tool and this will let you know your next steps.

Let us know how you get on 🙂

Leanne.