topic Re: Unlock phone in contract in Archived Posts

Unlock phone in contract

Ayles — Wed, 25 Nov 2020 18:12:32 GMT

I cant unlock my phone from the my EE app and website (says it cant).

Also l cant talk to anyone or message anyone.

Im still in contract ,(5 days left)but want my phone unlocked ready for a sim only deal from another supplier.

PLEASE HELP

Northerner — Wed, 25 Nov 2020 22:20:26 GMT

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks

Ayles — Thu, 26 Nov 2020 06:01:52 GMT

Like i said,

The process doesn't work

Thanks

Katie_B — Thu, 26 Nov 2020 08:56:04 GMT

Hello @Ayles.

Thanks for coming to the community.

As you are in contract still there will be a fee to process the unlock request early.

What phone are you looking to unlock?

Katie.

Ayles — Thu, 26 Nov 2020 10:05:24 GMT

The phone is a Samsung Galaxy S9

Android.

Katie_B — Thu, 26 Nov 2020 10:22:43 GMT

Thanks for confirming @Ayles.

What does the error message state?

What reports back when you text UNLOCK to 150?

Katie 🙂

Ayles — Thu, 26 Nov 2020 13:09:21 GMT

I have filled in the on-line form several times, each time l get to the end it states that it doesnt recognise the imei number start again

Jon_K — Thu, 26 Nov 2020 15:55:34 GMT

Is the IMEI number 15 digits long?

Could you let us know what happens when you text UNLOCK to 150?

Jon