https://community.ee.co.uk/t5/Archived-Posts/BT-ULTIMATE/m-p/987766#M255375 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1321902">@Tommo-94</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>Did you cancel your previous subscription?</P> <P>&nbsp;</P> <P>Speak soon,&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 26 Nov 2020 09:32:12 GMT Katie_B 2020-11-26T09:32:12Z https://community.ee.co.uk/t5/Archived-Posts/BT-ULTIMATE/m-p/987407#M255374 <P>Just upgraded (2 days ago), and chose to include Bt ultimate as my Selected add on. Having previously created an account at the start of my old contract, I thought re-selecting the option would reactivate..so I'd be able to continue to login. Checked the bt account and it states "we're unable to find an active subscription on this account". Any help with this many thanks?</P> Wed, 25 Nov 2020 18:15:00 GMT https://community.ee.co.uk/t5/Archived-Posts/BT-ULTIMATE/m-p/987407#M255374 Tommo-94 2020-11-25T18:15:00Z https://community.ee.co.uk/t5/Archived-Posts/BT-ULTIMATE/m-p/987766#M255375 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1321902">@Tommo-94</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>Did you cancel your previous subscription?</P> <P>&nbsp;</P> <P>Speak soon,&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 26 Nov 2020 09:32:12 GMT https://community.ee.co.uk/t5/Archived-Posts/BT-ULTIMATE/m-p/987766#M255375 Katie_B 2020-11-26T09:32:12Z