topic Re: A20e in Archived Posts

A20e

AL2609 — Wed, 25 Nov 2020 10:15:17 GMT

Keep getting no sim card inserted error been since got phone but getting worse. Dropping calls after every 3 mins. I work for the NHS partly in work and other at home but now have no reliable phone when taking important calls! Diagnostic check has been completed not worked. Has anyone actually had a phone fixed or is ultimately a new model required as I see this is a known fault with this model.

Re: A20e

Leanne_T — Wed, 25 Nov 2020 11:39:16 GMT

Hi there @AL2609

Thanks for coming to the community.

Have you been able to try the SIM card in another phone at all to see if you get the same message?

Have you spoken to our Tech Gurus about the error message?

Thanks.

Leanne.

Re: A20e

AL2609 — Wed, 25 Nov 2020 11:58:51 GMT

Yes I spoke to someone on Monday they gave me their email address to contact if any further problems after diagnostic check. I emailed last night am still awaiting a response. I really need a reliable phone ASAP.

Re: A20e

Leanne_T — Wed, 25 Nov 2020 12:20:02 GMT

I see @AL2609

I have sent you a private message for some further details.

Leanne.