topic Re: DORO 8035 GOOGLE keeps stopping in Archived Posts

DORO 8035 GOOGLE keeps stopping

JoMM — Tue, 24 Nov 2020 13:04:56 GMT

My 92 year old mother has been using her Doro 8035, purchased from EE, for just over one year using its easy to use interface.

Two days ago GOOGLE KEEPS STOPPING or GOOGLE HAS STOPPED - see pictures here appears on her home screen every 30 seconds or so. Confusing her and stopping her from seeing her messages underneath, making calls etc.

I have just spent over an hour on teamviewer going through all the settings, clearing caches, checking for updates, making sure permissions are enabled and nothing has helped at all. Everything is up to date, enabled, etc. etc. Several restarts have done nothing either. I cannot risk a factory reset as I am many miles away and I cannot set it up for her.

Can you tell me how this GOOGLE HAS STOPPED problem can be fixed?

Thank you for your urgent help. She only uses this phone for Whatsapp and regular mobile phone calls - not for internet search, gmail, music, or anything else. (She does have a gmail account, but cannot cope with emails on her phone.) We use it for her GPS location and google maps location sharing is turned on - this is very important to all her family at this difficult time.

Re: DORO 8035 GOOGLE keeps stopping

Leanne_T — Tue, 24 Nov 2020 15:36:15 GMT

Hi @JoMM

Thanks for coming to the community.

I will certainly try my best to help, can I just check, does she have the Google Play Services app on her phone?

If so, is this app up to date and have you tried clearing all cache for this app?

Do you know if this message happens when the phone is not connected to WiFi?

Thanks 🙂

Leanne.

Re: DORO 8035 GOOGLE keeps stopping

JoMM — Tue, 24 Nov 2020 18:13:17 GMT

Hi Leanne, Google Play cache I cleared this morning. The version is 20.42.17 with no option to update. I can't answer about the wifi as she has not been out of the house with it. BUT I've just now tried another teamviewer session to check the things you suggest, and the GOOGLE Stopped message has not reappeared, in at least 30 minutes. So fingers crossed something I did earlier has sorted it. I was afraid that the fact that Google no longer supports Android 7.0 Nougat , which the DORO 8035 is meant that was why she was getting the non stop message...Thanks for replying, I hope I don't need to ask again Sara (for Jo)

Re: DORO 8035 GOOGLE keeps stopping

Leanne_T — Wed, 25 Nov 2020 08:14:12 GMT

Morning @JoMM

Thanks for coming back and letting me know.

Hopefully you have resolved this for her 🙂

Take care both of you 🙂

Leanne.