topic Re: Samsung Note20 5G Sky Wifi calling issues in Archived Posts

Samsung Note20 5G Sky Wifi calling issues

AS63 — Fri, 20 Nov 2020 09:39:28 GMT

Hi all,

I have very bad signal in my flat and the wifi calling option doesn't connect all of the time. My calls drop in and out and constantly get disconnected. I have spoken to EE who went through all my settings, resets etc but no joy. I also spoke to Sky who were unhelpful and said it would be the phone software but to try separating the 2.4ghz and 5ghz connections and test.

Does anyone have the same issue and has solved this?

Thanks

Re: Samsung Note20 5G Sky Wifi calling issues

Jon_K — Fri, 20 Nov 2020 12:10:14 GMT

Hi @AS63.

Welcome to the community.

Do you have regular Sky Broadband or Sky Q?

Do your calls drop out on 4G when you use it?

Jon

Re: Samsung Note20 5G Sky Wifi calling issues

AS63 — Fri, 20 Nov 2020 15:02:52 GMT

Hi,

I have Sky Q and it drops during calls when on 4G constantly. It only connects to wifi calling if I turn airplane mode on.

Thanks

Re: Samsung Note20 5G Sky Wifi calling issues

XRaySpeX — Fri, 20 Nov 2020 20:10:13 GMT

Whose Broadband do you have? Is it EE Home BB? If so, which router have you?

Re: Samsung Note20 5G Sky Wifi calling issues

Leanne_T — Sat, 21 Nov 2020 08:31:11 GMT

Morning @AS63

Thanks for coming to the community

Do you stay connected to WiFi calling when you have your device on airplane mode?

Speak soon 🙂

Leanne.

Re: Samsung Note20 5G Sky Wifi calling issues

AS63 — Mon, 23 Nov 2020 07:32:44 GMT

It is a Sky broadband router.

Re: Samsung Note20 5G Sky Wifi calling issues

AS63 — Mon, 23 Nov 2020 07:33:15 GMT

Yes but only if I keep it in airplane mode, when I take it off it switches back.

Re: Samsung Note20 5G Sky Wifi calling issues

Leanne_T — Mon, 23 Nov 2020 12:45:59 GMT

Hi @AS63

Thanks for coming back to me.

WiFi calling will connect if there is no 4G available.

Do you notice a 4G connection when your WiFi calling disconnects?

Thanks.

Leanne.

Re: Samsung Note20 5G Sky Wifi calling issues

AS63 — Mon, 23 Nov 2020 15:05:21 GMT

It has 4G but the calls cut in and out or completely drops the call, even if I have full signal. I basically need a way to always be connected to wifi calling otherwise I can never have a normal phone conversation.

Re: Samsung Note20 5G Sky Wifi calling issues

Leanne_T — Tue, 24 Nov 2020 07:40:59 GMT

Hi @AS63

Thanks for coming back to me.

What does our coverage checker advise for your area?

Does this happen in any other areas?

Thanks 🙂

Leanne.