topic samsung phone has completely frozen cannot switch off or anything in Archived Posts

samsung phone has completely frozen cannot switch off or anything

Kittencub82 — Fri, 20 Nov 2020 07:51:32 GMT

Good morning

My phone is completely frozen and I cannot switch it off please advise as this is my only point of contact, home phone broken

James_B — Fri, 20 Nov 2020 07:55:32 GMT

Welcome to the EE Community. 🙂

Which phone are you using?

Thanks

James

Kittencub82 — Fri, 20 Nov 2020 08:10:22 GMT

Thank you for getting back so promptly. My phone is a Samsung 9+. I am so anxious, and my only form of communication apart from laptop.

Kirigaya_Kazuto — Fri, 20 Nov 2020 08:12:39 GMT

You can force a reboot of the phone holding down the volume down + power button until you see the Samsung logo and let go, it will then boot up again