topic Google Pixel A3 - can't transfer files to PC in Archived Posts

Google Pixel A3 - can't transfer files to PC

LaurenLK — Thu, 12 Nov 2020 10:46:14 GMT

I have a new Pixel A3 handset but cannot get my PC to connect to the device. If I plug it into my computer, it will charge it but not register it on the C drive for me to access data. This means I cannot save my photos etc on my PC and my phone storage is full :(.

I have enabled 'allow data transfer' on the handset upon plugging it (under USB settings) in but this doesn't change anything.

I have tried 5 different cables, including the one the device came with.

I have yet to get this to work since getting the device.

Any help appreciated! Thanks

Re: Google Pixel A3 - can't transfer files to PC

Jon_K — Thu, 12 Nov 2020 12:45:45 GMT

Hi @LaurenLK.

Welcome to the community.

Have you tried transferring the files using your Google Account?

This Google Support Page may explain it better.

Jon

Re: Google Pixel A3 - can't transfer files to PC

XRaySpeX — Thu, 12 Nov 2020 18:37:28 GMT

@LaurenLK wrote:

but not register it on the C drive for me to access data.

Are you looking on the PC in the right place? It won't be on the C: drive; that's part of your PC. It'll be an entirely diff drive under This PC in its own right. Look for a device by the name you gave the phone.

Re: Google Pixel A3 - can't transfer files to PC

LaurenLK — Tue, 17 Nov 2020 20:44:00 GMT

Thanks for your response.

I think that's what I meant! I did a windows search and it didn't come up anywhere.

It turns out it's a compatability issue with the phone and PC...worked on a different one! No idea why

Re: Google Pixel A3 - can't transfer files to PC

Katie_B — Wed, 18 Nov 2020 08:37:52 GMT

Thanks for letting us know @LaurenLK.

Katie 🙂