topic I think my phone is faulty in Archived Posts

I think my phone is faulty

Amyy2 — Mon, 16 Nov 2020 11:55:44 GMT

I have had this phone since the beginning of lockdown and all I have had is problems. when I tap the screen button icons they dont work, it runs so slow. It doesnt connect to my internet and it's always on one bar. It's not my internet either as my husband has the same phone and his connects fine. How do I go about getting someone to look at the phone ?

Thanks

Amy

Re: I think my phone is faulty

Chris_B — Mon, 16 Nov 2020 13:40:05 GMT

@Amyy2 if your having issues with the device you’ll have to call customer services so the device can be sent of to be looked at. Have you tried factory re-setting the device?

Re: I think my phone is faulty

Leanne_T — Mon, 16 Nov 2020 14:24:34 GMT

Hi there @Amyy2

Welcome to the community 🙂

You can book in a repair through our online troubleshooter tool.

Hope this helps 🙂

Leanne.