topic Re: Extra phone delivered in Archived Posts

Extra phone delivered

Mandypat42 — Sun, 08 Nov 2020 01:53:58 GMT

Hi I ordered a upgrade phone the other day but online it said unable to complete come back later. which I did and reordered today I got 2 phones and a upgrade sim for another contract which I didnt ask for . When I phoned the customer service they said not to worry they was busy and they will send I return email out I got a text through but it was empty should I cancel my direct debit till it is sorted as just the sim will cost over a hundred pounds let alone the extra phone im not sleeping with worry someone please help

Re: Extra phone delivered

Chris_B — Sun, 08 Nov 2020 09:59:49 GMT

@Mandypat42 Call customer services and speak word them about this. Do not cancel you DD until this is resolved as that could effect your credit score.

Re: Extra phone delivered

Leanne_T — Sun, 08 Nov 2020 10:15:38 GMT

Hi @Mandypat42

Thanks for coming to the community.

I would love to help you with this and have sent you a private message on here for some extra details.

If you can take a look and get back to me 🙂

Speak to you soon.

Leanne.

Re: Extra phone delivered

Mandypat42 — Mon, 16 Nov 2020 08:28:46 GMT

Hi sim and extra phone been sent back is there any update lost my pm s to Claire was hoping to hear something today