topic Samsung S20 Ultra Upgrade in Archived Posts

Samsung S20 Ultra Upgrade

Mazman1985 — Sat, 14 Nov 2020 11:06:49 GMT

EE quick question, i have Samsung S20 Ultra, on the ultimate plan, im looking at the new Z Flip by Samsung. Is their any chance of keeping it on same plan instead of paying £90 like your plans for it state. Ive been a EE customer since before you change from Orange to EE.

Re: Samsung S20 Ultra Upgrade

Leanne_T — Sat, 14 Nov 2020 13:19:09 GMT

Hi there @Mazman1985

Thanks for posting on the community.

You can find all the available plans on the EE Shop, you would need to select a plan that is showing for the device you would like as an upgrade.

If you want to discuss your options. our Mobile Care team will be happy to help.

Thanks.

Leanne.

Re: Samsung S20 Ultra Upgrade

BrendonH — Sat, 14 Nov 2020 13:25:27 GMT

You have to choose the plans available with the phone.

Remember this phone is close to £2000. So the tariffs won't be cheap.

Re: Samsung S20 Ultra Upgrade

Mazman1985 — Sat, 14 Nov 2020 13:38:19 GMT

With the plan for the S20 Ultra they gave me the ultimate package but discounted it, as I've been a customer for many years, with EE phone, Home, tabs, watches etc.I tend to upgrade every few months it costs around £100 to do so. They managed to keep the plan price the same, but with shops being shut, phone lines being limited i thought asking online may help as the chat for EE is limited due to the virus.

Re: Samsung S20 Ultra Upgrade

Leanne_T — Sat, 14 Nov 2020 14:59:07 GMT

Hi @Mazman1985

Thanks for coming back to us.

Our Mobile Care team will be able to check this for you if you give them a call on 150, they will have access to your account and be able to let you know what is available 🙂

Thanks.

Leanne.