topic Re: Samsung A21s not turning on in Archived Posts

Samsung A21s not turning on

AintItFun — Wed, 21 Oct 2020 16:59:18 GMT

I recently upgraded 3 contracts to the samsung A21s. My dad has come home from work and cannot turn his phone on, he has barely used it today so it shouldn't of ran out of battery.

I have so far tried holding the power button down, i've placed the phone on charge but still nothing happens, is this a frequent problem with the phone? What else can i try?

Re: Samsung A21s not turning on

James_B — Thu, 22 Oct 2020 08:04:43 GMT

Hi @AintItFun,

Welcome to the EE Community. 🙂

Does the phone indicate it is charging when plugged in?

Can you force it to restart by holding the power and volume down buttons for 30 seconds?

James

Re: Samsung A21s not turning on

AintItFun — Fri, 23 Oct 2020 01:30:37 GMT

Thank you for your responce @James_B

There was no indication it was charging when plugged in but i can happily say the force reset did work! 😄

Re: Samsung A21s not turning on

Katie_B — Fri, 23 Oct 2020 09:41:16 GMT

That's great to hear @AintItFun.

Thanks for letting us know,

Katie 🙂

Re: Samsung A21s not turning on

carolyngray1 — Thu, 12 Nov 2020 10:14:43 GMT

The forced restart didn't work for me. Any other ideas?

Re: Samsung A21s not turning on

Katie_B — Thu, 12 Nov 2020 12:16:30 GMT

Hello @carolyngray1.

What happens when you plug your charger in?

Katie.

Re: Samsung A21s not turning on

carolyngray1 — Thu, 12 Nov 2020 14:25:00 GMT

Nothing. Just black screen. Charged it yesterday and did system upgrade. Won't switch on this morning. Had online help chat and a new handset is being despatched.

Re: Samsung A21s not turning on

Katie_B — Thu, 12 Nov 2020 14:28:55 GMT

Thanks for letting us know @carolyngray1.

Take care,

Katie.