topic Re: forgotten password in Archived Posts

forgotten password

dizzy123 — Thu, 29 Oct 2020 19:53:37 GMT

Hi Have just received a Sony Xperia l4 typed in 4 digit code and now the message comes back wrong code entered how can I remove this code and put in new code your help will be greatly appreciated

Re: forgotten password

BrendonH — Thu, 29 Oct 2020 20:12:38 GMT

If you forgot the pin code and the back up password the only way past it is to do a factory reset. But this will wipe all your data.

Re: forgotten password

dizzy123 — Thu, 29 Oct 2020 21:08:30 GMT

Hi Brendon thanks for your reply how do I do a factory reset,I have no data on the phone as just got it out of the box put code in then phone not accepting code.

Re: forgotten password

dizzy123 — Thu, 29 Oct 2020 22:55:32 GMT

Hi how can I do a factory reset on my sonyl4 I have forgotten my 4 digit code. The phone is brand new I think the code that I put in is correct but the phone stays locked any help much appreciated

Re: forgotten password

Christopher_G — Fri, 30 Oct 2020 09:27:37 GMT

Hi @dizzy123

I've found some advice on the Sony support website. Could you take a look and let us know how you get on?

Thanks

Chris