topic Re: Samsung a40 died! in Archived Posts

Samsung a40 died!

Jenniferd193 — Fri, 23 Oct 2020 21:58:12 GMT

My Samsung A40 has suddenly stopped working. Zero problems until about 10mins ago, the screen froze, went black with just 3 icons at the bottom and now won't do anything except it keeps coming up with Samsung then going black again.

I'm currently using my son's phone to type this!

Any ideas what on earth i can do?! It's on contract but no insurance- not been damaged or dropped etc...

Someone please help me!

Re: Samsung a40 died!

Katie_B — Sat, 24 Oct 2020 06:24:30 GMT

Hello @Jenniferd193.

Thanks for coming to the community.

When did you get your phone? there is a chance you could be covered under warranty if your device has not been physically damaged or exposed to water.

Speak soon,

Katie.

Re: Samsung a40 died!

Jenniferd193 — Sat, 24 Oct 2020 08:27:45 GMT

Took the contract out August 2019. Phone hadn't been damaged in any way. (I'm sadly a bit precious about it!)

Husband held the volume and power buttons on the side down this morning and it turned itself back on. Phew! Have now frantically backed up photos and contacts in case it happens again!

Not due to upgrade until August next year...

Re: Samsung a40 died!

James_B — Sat, 24 Oct 2020 08:31:23 GMT

Glad you got it sorted @Jenniferd193 🙂

James

Re: Samsung a40 died!

Jenniferd193 — Sat, 24 Oct 2020 08:32:33 GMT

So am I! Dont think my husband could cope with me freaking out about it all day!