topic Re: Note 20 in Archived Posts

Note 20

daveb799 — Tue, 13 Oct 2020 04:30:39 GMT

I have just upgraded to a note20 ultra and I have put a downloaded a series of pictures and applied them to my lock screen, the only problem is that when I lock the phone I get a black screen with the clock and date on, but to get the pictures I have to press the lock button twice, Is this a fault or have I done something wrong. Any help would be appreciated

Thanks

Dave

Re: Note 20

Christopher_G — Tue, 13 Oct 2020 11:09:21 GMT

Hi @daveb799

Welcome to the community.

Does the wallpaper work properly with non-downloaded photos?

Chris

Re: Note 20

daveb799 — Tue, 13 Oct 2020 11:42:27 GMT

No it does not I have just tried one of my own pictures and when you lock the phone it goes to a black screen with a clock and other apps on as it should but no picture.

Re: Note 20

wardi — Tue, 13 Oct 2020 12:13:36 GMT

daveb799.. I have an older Galaxy S7. There is setting in the 'Display' section called 'always on display' where I believe you can select your own image instead of turning off the screen.

Re: Note 20

daveb799 — Tue, 13 Oct 2020 12:23:54 GMT

Hi thanks for the information i do have the option of always on. And I have had it on but it still does the same Sent from my Samsung Galaxy smartphone.

Re: Note 20

Christopher_G — Tue, 13 Oct 2020 12:38:22 GMT

OK thanks, @daveb799

Could you try backing everything up and restoring to factory settings. If this is a software fault, this may help.

Thanks

Chris

Re: Note 20

daveb799 — Tue, 13 Oct 2020 12:59:54 GMT

I could do but its not something I really want to do I was hoping it was something I had not done in the settings . Its not a major issue it looks like I will have to live with it Thanks for everyone's comments and suggestions Sent from my Samsung Galaxy smartphone.