topic Re: Insurance broken phone in Archived Posts

Insurance broken phone

HollyAnn20 — Thu, 27 Aug 2020 22:26:58 GMT

Hi to who ever can help,

my phone I’ve had for almost at year has started to glitch and not work properly I’m constantly having to restart it and it doesn’t really help much I have insurance on it that I pay how do I go about getting it fix by EE as I’m on contract with them ?
many thanks

Re: Insurance broken phone

Northerner — Thu, 27 Aug 2020 22:37:34 GMT

Hi @HollyAnn20

If it's a software issue it won't be covered. If it's a manufacturing issue it's one for your warranty.

You haven't said what device you have but have you backed up and factory reset?

Thanks

Re: Insurance broken phone

HollyAnn20 — Fri, 28 Aug 2020 07:48:43 GMT

Sorry it’s an iPhone 6s Plus and I’m not sure what’s wrong with it apps won’t load properly when u click on them they just go off straight away and when I restart it there is white little squares going across the screen

Re: Insurance broken phone

Christopher_G — Fri, 28 Aug 2020 10:14:34 GMT

Hi @HollyAnn20

Welcome to the community.

Have you tried backing up and restoring your iPhone to factory settings?

Chris

Re: Insurance broken phone

HollyAnn20 — Fri, 28 Aug 2020 10:33:51 GMT

Hi and no how do I back it up ?

Re: Insurance broken phone

Christopher_G — Fri, 28 Aug 2020 10:42:54 GMT

I've posted a link above on how to back up your Apple device, @HollyAnn20

Could you give it a try and let us know if it's better?

Thanks 🙂

Chris