https://community.ee.co.uk/t5/Archived-Posts/Phone-claim/m-p/949052#M254827 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/997093">@Brandon252</a>&nbsp; You need to call customer services to start the claim.&nbsp;<BR /><BR /><SPAN style="font-family: inherit; -webkit-tap-highlight-color: transparent;">All&nbsp;</SPAN><SPAN style="font-family: inherit; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">the information you need was sent to you on how to start the claim with your insurance pack.&nbsp;</SPAN></P> Wed, 26 Aug 2020 13:04:42 GMT Chris_B 2020-08-26T13:04:42Z https://community.ee.co.uk/t5/Archived-Posts/Phone-claim/m-p/949050#M254826 <P>Hi there.&nbsp;<BR />I have an IPhone 11 Pro Max I’ve had for 9 months and it now has a smashed/cracked screen. I’m fully insured on my account, I’d like to know how I make a claim to get a replacement. I’ve tried online but nothing’s really helping, any suggestions? Regards.</P> Wed, 26 Aug 2020 12:52:47 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-claim/m-p/949050#M254826 Brandon252 2020-08-26T12:52:47Z https://community.ee.co.uk/t5/Archived-Posts/Phone-claim/m-p/949052#M254827 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/997093">@Brandon252</a>&nbsp; You need to call customer services to start the claim.&nbsp;<BR /><BR /><SPAN style="font-family: inherit; -webkit-tap-highlight-color: transparent;">All&nbsp;</SPAN><SPAN style="font-family: inherit; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">the information you need was sent to you on how to start the claim with your insurance pack.&nbsp;</SPAN></P> Wed, 26 Aug 2020 13:04:42 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-claim/m-p/949052#M254827 Chris_B 2020-08-26T13:04:42Z