topic iPhone 13 pro max in Archived Posts

iPhone 13 pro max

Abdoolsam — Mon, 27 Dec 2021 18:23:51 GMT

Ordered a 13 pro max in October in a local branch, as yet have had no communication whatsoever. I want to cancel the order and claim my deposit back as I’ve got 13 pro, is this possible?

Re: iPhone 13 pro max

mikeliuk — Mon, 27 Dec 2021 19:08:45 GMT

Hi @Abdoolsam ,

As you bought in-store, your best chance is based on non-delivery within 30 days of buying it.

https://www.which.co.uk/consumer-rights/shopping/delivery-rights

https://www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/

If you want to cancel your order
You can cancel and ask for your money back if you don’t get the item either:
within 30 days of buying it
on the date you agreed with the seller - if it was essential to receive it by then (for example, for an event)
on the date of the second chance delivery you agreed with the seller

https://www.which.co.uk/consumer-rights/advice/my-delivery-or-online-order-hasn-t-arrived-what-can-i-do-aLlda9w2pukM

Your delivery must be made without undue delay and within 30 days from the point of purchase unless you and the retailer agree otherwise, this is stipulated by the Consumer Rights Act 2015.

Re: iPhone 13 pro max

James_B — Tue, 28 Dec 2021 08:59:04 GMT

Hi @Abdoolsam,

Yes, you can cancel your order if you haven't received it yet. Just get in touch with your local store.

James

Re: iPhone 13 pro max

Sabrina8 — Tue, 28 Dec 2021 09:05:52 GMT

Any updates on iPhone 13 pro max.. x3 ordered 16th and still no date confirmed..

Re: iPhone 13 pro max

Sabrina8 — Tue, 28 Dec 2021 09:06:47 GMT

it does advise item on track when check online but no confirmation date or text so what does this mean?

Re: iPhone 13 pro max

James_B — Tue, 28 Dec 2021 09:14:31 GMT

Hi @Sabrina8,

You'll receive a text message with tracking details as soon as your order is dispatched.

James

Re: iPhone 13 pro max

Sabrina8 — Tue, 28 Dec 2021 12:37:05 GMT

Can you advise if you have them in stock.. also could you advise as previously requested what does delivery on track mean... im assuming your chosen couriers don't work on bank holidays - right..

How often is the tracking updated..

please respond to each point for customer assurance

Re: iPhone 13 pro max

Christopher_G — Wed, 29 Dec 2021 08:07:55 GMT

Hi @Sabrina8

'On track' generally means that the order is tracking against the delivery guidance you were given when you originally ordered.

If you let me know which colour and memory size did you choose, I'll find out what that was for you.

Chris

Re: iPhone 13 pro max

Rickflynn1982 — Wed, 29 Dec 2021 11:52:53 GMT

Hi all

anyone received an update on the 128gb black model shipping out? I was told 10 days, then 7 days, now it’s 14 days and the website when I track says 7-14 days 🤷

thanks

Re: iPhone 13 pro max

Christopher_G — Wed, 29 Dec 2021 12:13:43 GMT

Hi @Rickflynn1982.

The current estimated guidance for new orders of that model is to expect dispatch within 14 days. As we receive stock form the manufacturer, we'll send orders from oldest to newest.

DPD will be in touch when it's ready to deliver. Thanks for your patience so far.

Chris

Re: iPhone 13 pro max

Sabrina8 — Wed, 29 Dec 2021 20:28:31 GMT

They are x3 graphite 128GB Iphone 13 Pro Max's.

I ordered x3 watches the same time (16.12.21) and they have been delivered.

Please could you look into this and come back to me asap.

Re: iPhone 13 pro max

Leanne_T — Thu, 30 Dec 2021 08:37:03 GMT

Hi @Sabrina8

Thanks for coming to the community.

When did you place the order?

Thanks 🙂

Leanne.