topic Re: iPhone 13 Pro Max - STILL WAITING in Archived Posts

iPhone 13 Pro Max - STILL WAITING

JDThomas — Thu, 07 Oct 2021 09:29:57 GMT

It's been 2 weeks now since I ordered my Graphite 128GB Pro Max.

What on earth is going on EE? This is beyond ridiculous now, there was no information stating delays/stock issues when I was making my order.

I don't want these unnecessary emails saying "your order is on track" when in fact, it really isn't.

You guys need to do more and hassle Apple to get these phones sent out. You're going to start losing customers to rival networks at this rate

Re: iPhone 13 Pro Max - STILL WAITING

Northerner — Thu, 07 Oct 2021 09:45:45 GMT

Hi @JDThomas

It's not a question of sending them out although there is a 2/3 month shipping delay (if lucky) from China. There is no resources to make the components or in the case of China power to the factories to make the components.

I'm sure EE are using all their contacts to obtain stock, but so is everyone else.

Is the iPhone 13 a major upgrade to your current device?

Thanks

Re: iPhone 13 Pro Max - STILL WAITING

JDThomas — Thu, 07 Oct 2021 09:52:06 GMT

They need to stop allowing people to order phones in that case until they receive enough stock to fulfil orders that have already been placed.

I'm currently using a P40 Pro, which as you probably know lacks Google services & any form of contactless payments etc.. I've been getting by with it, but now I'm sick of the inconvenience. Can't update apps etc, the only thing I now love about the phone is the stunning camera capabilities.

So yeah a pretty major upgrade. I'm just hoping the 13 PM camera is as good as my P40 Pro

Re: iPhone 13 Pro Max - STILL WAITING

Schockwave — Thu, 07 Oct 2021 11:13:59 GMT

@JDThomas , you could always ring customer service and find out, no one in the forums will be able to give you an answer, this depends on what colour and the size of the storage as to what EE are getting in and where you are in the queue, as it is first come first serve.

You could always try and get it from Apple, or may get it from an EE store, but with the latter, there is no return policy, if you change your mind, although not sure if stocks are available quicker.

Nothing wrong with pre-order, this always happens when a new product is available, especially in these times, with the pandemic etc.

Re: iPhone 13 Pro Max - STILL WAITING

bazooka-joe — Fri, 08 Oct 2021 20:25:16 GMT

There is a huge worldwide chip shortage which is affecting just about every device that has chips inside it. I’ve upgraded my phone every year since 2010 and the only way to ensure a new phone on release day is to order straight from Apple. If you order from the Apple Store within the first 10 minutes then you’re virtually guaranteed to get your phone on release day. There are so many promises from companies like Amazon and carriers that if you order now you’ll get your phone on release day but very few of them actually honour that

Re: iPhone 13 Pro Max - STILL WAITING

Waitwhat — Sun, 17 Oct 2021 09:47:54 GMT

I ordered my pro max on the 17th Sep and still waiting with no ETA

hope you have more luck than me

Re: iPhone 13 Pro Max - STILL WAITING

Julka1 — Mon, 18 Oct 2021 19:03:59 GMT

Omg..really...I trade my phone galaxy s20for iPhone 13pro max and 2days waiting still with email saying its confirmed. And I have to send my old device till 2nd of November if not I will be charged 450£or so for not sending my old phone...but how I can send if there is no hope to receive my new phone till 2nd November. U waiting a month already....omg

Re: iPhone 13 Pro Max - STILL WAITING

Profile closed — Mon, 18 Oct 2021 19:28:39 GMT

Welcome to the club ... the order page now actually shows "more than 28 days delivery" ... I ordered mine September 27th and online order says 'November 4' as potential shipping date but as approx. - so it might not even happening.

Re: iPhone 13 Pro Max - STILL WAITING

Chris_B — Mon, 18 Oct 2021 19:57:44 GMT

Apple have a 3-5 week wait time if you shop directly with Apple right now, EE are not going to get more just because they need more Apple themselves also need to fulfil their orders. Apple are not just producing devices for EE.

Re: iPhone 13 Pro Max - STILL WAITING

Grace_codling1 — Mon, 18 Oct 2021 20:33:53 GMT

@Chris_B is there no estimated time then? so you would recommend to just not go by the ee tracker (mine is saying the order is on its way but no estimated date) and just wait for the dpd text. i understand the back log with the phones and i know it’s not ee’s fault but the miscommunication and one person says one thing one person says another is confusing

Re: iPhone 13 Pro Max - STILL WAITING

NAR5 — Fri, 12 Nov 2021 12:06:36 GMT

Have you received your iPhone 13 pro max yet?

Re: iPhone 13 Pro Max - STILL WAITING

Schockwave — Fri, 12 Nov 2021 13:37:43 GMT

This is down to Apple not being able to supply enough of them, have read elsewhere that I-Phone 13 not expected to catch up on demand until February 2022, and they are delivered on a first come first serve basis. Customer service are your best bet to find out when delivery is likely.

Re: iPhone 13 Pro Max - STILL WAITING

Chris_B — Fri, 12 Nov 2021 14:27:55 GMT

@Grace_codling1 To be honest you’ll have to wait till a device can be allocated to you. There is no point in calling customer services to chase an order as they can not push anyone up in the queue. It’s a 28+ waiting time if you order today and you can not get an estimate as EE don’t know how many they are going to receive from Apple when they a get a shipment and of what type. EE might not get 20 devices on one shipment and 5 on the next. How can anyone give an estimate when you don’t know who many you are going to receive.

Re: iPhone 13 Pro Max - STILL WAITING

NAR5 — Fri, 12 Nov 2021 15:55:56 GMT

I ordered my upgrade iphone 13 pro max 2 days ago in sierra blue and 256gb and mines just arrived so mine was super quick!

Re: iPhone 13 Pro Max - STILL WAITING

Hawkinss056 — Fri, 12 Nov 2021 16:08:51 GMT

How on earth did it take you 2 days iv been waiting since 18th oct 😭

Re: iPhone 13 Pro Max - STILL WAITING

NAR5 — Fri, 12 Nov 2021 16:20:24 GMT

Are you waiting for a specific colour of mg? Wonder if that’s the delay? But yea only took 2 days! Can’t believe your still waiting

Re: iPhone 13 Pro Max - STILL WAITING

RW03 — Mon, 15 Nov 2021 16:33:34 GMT

Has yours arrived yet and if not how long have you been waiting for I ordered mines 2 days ago and im wondering on how long to expect delivery to take

Re: iPhone 13 Pro Max - STILL WAITING

chloe154 — Mon, 22 Nov 2021 15:45:43 GMT

Still waiting for iphone 13 pro max ordered on 1st October? any one else the same

Re: iPhone 13 Pro Max - STILL WAITING

chloe154 — Mon, 22 Nov 2021 15:59:39 GMT

i havent recieved anything about my phone and they said the other day they are due a stock on 23rd Nov 🙂

Re: iPhone 13 Pro Max - STILL WAITING

Chris_B — Mon, 22 Nov 2021 16:01:00 GMT

@chloe154 they might have received stock on that date but that doesn’t mean that a device can be allocated to you because it will depend where you are in the queue and of what model time you ordered and what they received on that model type.