topic Re: Upgrade to 13 pro in Archived Posts

Upgrade to 13 pro

Amcgrandles15 — Fri, 24 Dec 2021 20:52:15 GMT

I have just upgraded from 11 pro to 13 pro but not 100% sure it involved trading in my 11 pro! I have received my 13 pro and my contract has started but nothing regarding sending my 11 pro has been emailed, texted and no packaging has been sent? How do I find out if the trade in is a requirement?

Thanks in advance

Re: Upgrade to 13 pro

XRaySpeX — Fri, 24 Dec 2021 23:39:13 GMT

If you were on a ordinary handset contract, the handset is yours to keep.

Re: Upgrade to 13 pro

Amcgrandles15 — Sat, 25 Dec 2021 08:58:40 GMT

Hi there, thanks for the response. I was on 24mth contract and upgraded at 12 mths! Where would I get the packaging to return it from, don’t EE supply that?

Re: Upgrade to 13 pro

Leanne_T — Sun, 26 Dec 2021 08:53:03 GMT

Hi @Amcgrandles15

Thanks for coming to the community.

When did you receive your upgrade?

You will receive the trade in package by post, this is sent separate to the upgrade 🙂

Leanne.